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Q |
What is
SPbikeshop.com? |
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A |
SPbikeshop.com is the internet storefront for S+P
Bike Shop located in Lynbrook, NY. We offer parts,
accessories and apparel for the next-gen sport bike
rider. |
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Q |
What
are your shop hours? |
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A |
S+P
Bike Shop is open Mon-Sat, 10am-7pm EST. We are
closed Sundays. |
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Q |
How
long does shipping take? |
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A |
Standard UPS Ground service can take 1-7 business
days depending on your location across the country
(business days exclude both Saturday and Sunday, as
well as any national holidays). UPS 3 Day air, 2nd
Day air and overnight services are available for
quicker shipping times. If you would like to use one
of these other shipping options, contact the shop
prior to processing your order for a shipping
estimate. |
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|
Q |
Do you
ship outside of the US? |
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A |
Yes,
S+P Bike Shop ships internationally. International
customers pay actual shipping costs. |
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Q |
May I
ship my order to an address other than my billing
address? |
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A |
In
order to protect you from fraudulent credit card
activity, S+P Bike Shop requires that first time
customers ship their orders specifically to their
actual billing address. Call your credit card
company for more information on credit card fraud
and shipping to non-billing addresses. If you must
ship to an address other than where you receive your
credit card bill, you may be asked to provide
verification documents proving you are the owner of
the credit card being used for your purchase. This
can slow the delivery of your order. |
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Q |
Can I
track my order? |
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A |
Yes,
S+P Bike Shop will Email you a UPS tracking number
once your order has been processed and shipped. |
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|
Q |
Can I
return a product? |
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A |
Yes,
please see “Shipping and
Returns” for our return policy. |
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Q |
I found
a product I want, but my bike is not listed in the
web-store. Can you get it? |
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A |
Yes,
even if a product or option is not listed on the
web-site, we can get it. If they make it, we can get
it. |
